4 workable ways to keep in contact with customers

[Augusta]

When it comes to a business, you can’t scale through without having customers that would not just buy once but have repeated purchases from you. It is then pertinent to look for workable means of getting the customers back to your business or stores to buy

The following ways can help you achieve this:

Send a follow-up email: you would need to have your customer coming back to buy. You need to call and find out how the previous sales have been. With the answers you would might be able to offer tips if need be and request they check back for more products

Call to share useful information: you can ask your customers for their phone numbers especially for those that might not be offended. You can ask them about their previous purchases and help them out with solutions and tips if need be. This will help you keep your business on their minds

Chat them up: Do you know their social media handles, if you were contacted through such. You can chat them through the same avenue to be in contact with them while taking the opportunity to let them know you have new stock for them

Drop your contact details with the customers to have a word with you when need be. You can make it a toll free to encourage them to call when need be. This will keep them calling to find out things about your business.

What’s your view on this?

 

[Mika]

When you sell your product, your work does not end up there. You will have to follow up with your customers to see if he is satisfied. IN case he is not satisfied, you will have to ask him what you can do to improve the quality of the product. You will also have to ask him to leave reviews and ratings for your prodict. This kind of follow up will help you establish a personal relationship with your customer which will help you to build a long term relationship. When you have long term relationship with customer, you can sell the product again and again.

 

[Deleted member 28127]

It is hard to improve the quality of products by keeping the same price unless the company is covering the losses by other products and this could happen to improve the quality of products by having little loss or little margin of profit and cover the losses from other products sales.

 

[funmi]

Those points you gave are intact. Many customers like attention at times. Naturally, you are meant to have the contacts of your customers and they should also have yours. Asking about the products sold to them and giving their opinions consigning it will give you heads up in the business.
As terrible as banking industry can be at times, when they send you birthday and new year messages, it makes you feel good and forget all their trespasses for a While. Just because of those messages, it makes you feel they care a little about their customers. Subsidizing the price for them at times may also be a plus to you. Since you are not the only person in the community selling that same product. When your product is a little bit cheaper than others, it will keep your customers coming and staying loyal to you. More so, always shoe case positive attitude towards your customers at all times to entice them.

 

[Jasmine]

If you are selling hundreds of items every day, how can you keep a track of your customers and try to send up follow up emails. If you want to do this, you need a separate department to track buyers, and send customized messages and other marketing emails. Having a department for tracking sales means hiring additional staff and also spending more money on your business operation. You can keep track of your customers only when you are a big business or only when you are selling few items. If you send mass emails, a lot of customers will send your emails to spam folders.

 

[Skysaint]

You're right about that. You can't just succeed in a business when your customers will only have to patronize your products once and that's it, infact it is a sure sign that they are not impressed or satisfied with the quality of what you have to offer to the public and so it's a call for urgent attention.
One way to make customers to keep patronising your products is to ensure that you offer them the best quality product that is worth their money and that you take their feedback very seriously, hence the need to have a good customers service.
Businesses should learn how to take the customers reviews as their very first priority as that is the only way to fight your competitors and also have a good chance that you will succeed in it. We should also know that the best form of advertisement is actually the customers to customers kind of advertisement as a happy and satisfied customer will most likely convince others to check out your products.

 

[eldavis]

It's always good to follow up your customers or potential customers, but this is also like a two edged sword, that could back fire if not done the right way. For your customers to have you mind, they need to be consistently reminded about your offers and latest services, be friendly with them as well so that they can feel more comfortable, but this could also back fire, when you constantly text then or chat them up, it might look like you are too desperate, Which might be a big turn off to some, as they would feel you are just after their money.

 

[Alexandoy]

For me, the best way to keep in fresh contact with the customer is to be friends in social media. If you text or call often the customer may feel harassed. But if you are friends in social media you can react to the customer's post and that's it regardless if he will react or not to your post. The mere connection in social media is already a means of solid connection. It is also a way of informing the customer of your big sale or special discount that can also be for new products. Customers sometimes forget to buy your product particularly if your products are not necessities. One seller of cashew nuts that has become my friend does not text me about their product but I get informed when the Sunday market is not open (due to the high number of covid cases now) or if they are not selling on that day.

 

[Caramelle]

Listening to calls in one of my online gigs taught me some lessons on how sales managers and agents handle customers and keep them loyal. Customer-centric businesses keep an updated record of their customers and take note of their preferences and buying history. Whenever a marketing promo or a product comes up that matches their customer's preferences, the agents make a call. When the agent thinks that enough time has lapsed and that there is a possibility that the buyer will purchase a replacement, the agent makes a call. In some cases, the agent gets in touch with the customer to update their contact number and briefly update them about the business. Many businesses conduct a post-service survey through mails and follow up on the response through a phone call. They use a variety of communication channels to maintain contact with their customers but they are careful not to intimidate or turn them off with hard-sell tactics. They seek to establish a personal and lasting relationship with their clients.​

 

[Melanie3344]

Among other ways to contact customers, we also use landline phone with texting capabilities. Our current number is used for sms texting which gives our customers a whole new way to interact with us. Customers love texting and we noticed that it is better to work this way.

 

[Mellorando]

Everyone knows that the relationship between businesses and their clients in is changing. It is no longer characterized by simply providing a product or service that someone wants to buy. Consumers have a plethora of brands to choose from today, and so are increasingly aware of who they are buying from and looking to buy from businesses they like. It is more important now than ever for businesses communicate with their customers frequently and across multiple channels, to remain the business of choice and to stay top of mind. Bearing this in mind, here are some effective ways to keep in touch with your customers, both before and after a sale, to help forge a strong and long-lasting relationship.
To keep in contact with your customers you must remember that each of your customers is a person with likes and dislikes, different circumstances, and a life around your product or service. Try keeping notes on specific details of your clients so that you can ask them more meaningful questions than “How are you?” and have conversations on topics important to them. Showing an interest in their lives shows how much you value them and will help to build trust.
Another way to keep in touch with your customers as well as make them feel special is to give them previews into new products and services. This allows you to promote your new offerings and allows your customers to feel special as an exclusive group. Social media is a great platform for sneak peeks, especially with disappearing stories.

 

[Sotherefore]

I don't really know if most offline business will always ask for the email of their customers because in most cases this may not likely happen . I haven't seen an online business that specifically ask for my email , probably they do ask for a phone number and I believe that is just the only way they can get in contact with you. but almost all of them never get in contact with me.

If we are talking about financial institutions like banks, that's an official business organisation and you will always asked of your email because that is what they can use to send out messages to you and I consider email to be one of the most effective way of getting in contact with your customers.

This is likely to happen in some online business and financial institution like banks , Apart from this you can't just walk into a supermarket or a company and they ask for your Gmail.

Some online business platform will always ask for your email when trying to sign into the platform and as a result they always like to keep in contact with you through the email you have provided and that's just the best way.

 

[Jasz]

Every business, no matter how big or small, needs customers. And getting a new customer doesn't really mean you are keeping it. But what do you do if your customers aren't coming back? It's not always easy to stay in touch with your customers, especially if you're a small business with a limited marketing budget. But there are workable ways to keep in contact with your customers without breaking the bank.

Here are four simple ways to stay in touch with your customers:

1. Send them a newsletter or email update every month. This doesn't cost much and you can include news about what's going on at your business and special offers. Make sure that the information is relevant and interesting; don't just send out a bunch of generic drivel that nobody wants to read.

2. Use social media platforms such as Twitter and Facebook to keep in touch with people who have an interest in what you do. You can post photos of new products or services on these sites, but don't just spam them with endless plugs for your business, that will only make people angry and they'll unfriend you! Instead, try posting interesting facts about your company or industry so people will want to engage with you online rather than ignore you.

 

[Augusta]

A smart business owner especially in this 21st century knows that they need to be in contact with their customers. The business you have today is solely depended on the sales you make to survive. if you cannot make sales then you are already failing in the business. So you need to start from the root to have a solid foundation which will be to have good customer base. Sales comes from customers, so if there's no customer there can't be any sales so you need to start planning on how you can not only capture the customers but retain them and one of such workable ways is being and staying in contact with your customers.

if you have their numbers you should do well to call them intermittently to asked if they will need your product but that's after finding out how they are doing.. This will be a reminded to them that you and your business still exist.

Again, you would also need to chat them up if you have their social media handles or even their emails. Send them your information on new arrival and the new things you have added to your business. Continually do this, you can't just have customers that you think you have gotten enough.

 

[Holicent]

If you've ever had a customer service issue, chances are you've been frustrated by the lack of transparency and responsiveness. Customers want to know that they're heard, but they also want to know that they are being taken seriously.

Here are some workable ways to keep in contact with customers:

Use social media. If you have a Facebook page or Twitter account, use them to keep your customers informed about changes in shipping times and any other information that might be relevant to them.

Send an email newsletter. If you're not already doing so, send out regular email newsletters to your entire list with news about new products and sales.

Use personal emails when necessary. If you have a customer who wants someone from your staff reach out to them directly, let them know by emailing them directly or leaving a voicemail message on their phone number provided during checkout or registration process.