Holicent
VIP Contributor
The best advice I ever read about winning in business was from a salesman named Victor Yochelson. He didn't sell anything; he sold the idea of selling. It seems that when you make a sale, it's easy to get caught up in the moment and forget to thank your customer for their business.
Yochelson had a simple solution: Before you leave the office, always call your customer and say "Thank you," even if they haven't bought anything yet. If they don't like what you're selling, they won't buy it anyway, but at least you'll have made an effort and walked away with a better feeling towards both of you.
This is an approach that works for life as well as business — especially for those who are trying to establish themselves in their field or start new projects.
The way to win at any game is to learn how to play it well enough that opponents underestimate your skill level and serve balls over their heads rather than offering them up on net. In business, this means understanding what motivates people so well that they're willing to deal with some things if those things will help them achieve their goals faster than could be done otherwise.
Yochelson had a simple solution: Before you leave the office, always call your customer and say "Thank you," even if they haven't bought anything yet. If they don't like what you're selling, they won't buy it anyway, but at least you'll have made an effort and walked away with a better feeling towards both of you.
This is an approach that works for life as well as business — especially for those who are trying to establish themselves in their field or start new projects.
The way to win at any game is to learn how to play it well enough that opponents underestimate your skill level and serve balls over their heads rather than offering them up on net. In business, this means understanding what motivates people so well that they're willing to deal with some things if those things will help them achieve their goals faster than could be done otherwise.
