How to handle disappointing customers in business

[Augusta]

Disappointment comes in even when there's an execution of business transactions. A business owner sometimes can't just do without disappointing a customer especially when it is cause of circumstances beyond their control.

The truth is that no business man want to do this deliberately but there are times you might not be able to handle a particular job or deliver as promised.

The best bet will be to call the customer before hand to apologize, then inform them. about what have come up and give a new day you would be able to deliver. Then you keep your word the second time to avoid making your words mere scam. What do you think?

 

[Suba]

As a businessman, of course you will have encountered customers who are disappointed or even angry. Of course, if you are impatient or emotional, there will be a big commotion. There are several suggestions for handling disappointed customers and the most important thing is that you must remain calm and patient. Furthermore, as a businessman you also need to admit their problem if necessary, apologize and find the best solution.

 

[moonchild]

Disappointed customers should be expected in businesses because no one is perfect and you are bound to make mistakes too, most disappointed customers justr need some little empathy when they raise concerns and that could be an opportunity to create an impression on your customers and they can help you get you more customers depending on how you treat them.

That is why it is important to put capable to handle customer support, because in some companies it is the support that frustrate customers, I have had such experiences where I try to reach out to support and get nothing, no reply whatsover.

 

[King bell]

Business demands an intelligent and tactical approach in dealing with dissatisfied customers. First, being calm and positive minded is important. Actively listening to the customers will help them feel heard as well as empathizing with their concerns (and not just them). Let them know that you are sincerely sorry irrespective of who is on the wrong side this will show them that they matter. One should be open about the situation including any constraints tied to it but also give a sense of hope regarding the issue at hand. A solution which benefits everybody can be found through collaboration in addition to immediate response. Satisfaction can be verified by following up with clients so that one’s loyalty can be demonstrated (therefore). The other remaining part is learning from this experience; hence, improving business processes and customer service (accordingly). This way bitter customers can become sweet anecdotes.’