LifeBalanceNDIS
Member
- Your complaint will be handled by a staff member who has not previously been involved in your issue.
- When contacted about your complaint, you may be asked to provide additional information to help understand your concerns, including details from initial discussions with staff.
- Confirmation of your identity may be required for accessing and discussing personal information related to your complaint.
- If lodging a complaint on behalf of someone else, authorization confirmation may be sought, and information access may be necessary for effective complaint management.
- Without the person's consent, you can still submit a complaint, but responses will be provided in general terms.
Refer to this link for additional information: Feedback and complaints | NDIS
Should you require support in managing your NDIS plan, feel free to contact us at 1800 998 994 or visit Life Balance NDIS Plan Management – Your Road to a Balanced Life.
