How does NDIA handle complaints?

[LifeBalanceNDIS]

Upon receiving a complaint, the NDIA's goal is to:

• Confirm receipt of your complaint within one day
• Reach out to you within two days
• Address your complaint and achieve resolution within a span of 21 days

Certain complaints may be resolved in less than 21 days. If additional information is needed, the NDIA will reach out to the individual. If the complaint is complex and involves multiple issues, the resolution process may take longer, and the NDIA will provide updates accordingly.

For additional information, click on this link Feedback and complaints | NDIS.

If you require support in managing your NDIS plan, please contact us at 1800 998 994 or visit Life Balance NDIS Plan Management – Your Road to a Balanced Life.