How do I make a complaint about an NDIS provider?

[LifeBalanceNDIS]

Facing problems with your service provider and want to express your concerns?

A complaint to the NDIS Commission can be submitted through:

• Calling: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be provided.
• National Relay Service and ask for the above mentioned phone number
• Filling out a complaint contact form.

Visit the NDIS website to learn more.

For any questions regarding your NDIS plan, feel free to get in touch with us at 1800 998 994.

 

[King bell]

Addressing concerns with an NDIS provider involves a step-by-step approach:

1. Document the Issue: Collect relevant information on the problem.
2. Contact the Provider: Discuss concerns directly and seek resolution.
3. Use Provider's Complaints Process: Explore their formal complaints process.
4. NDIS Quality and Safeguards Commission: If needed, escalate the matter to the Commission for investigation.
5. Lodge a Complaint Online: Formally submit your complaint through the NDIS Commission's website.
6. Seek Advocacy Support: Consider engaging an advocate for assistance through the process.

This process ensures your concerns are heard and contributes to improvements in the system.