Jasz
VIP Contributor
When a customer has an issue that needs to be resolved, it is up to the company to provide support. However, if you are unable to resolve the problem, it may be time to call in your customer service department and get it resolved.
If you are dealing with a complex issue that requires technical knowledge, start by following these steps:
1) Call your customer service department. If you can’t figure out how to fix the issue yourself, ask for help from someone who can.
2) Explain what you’re doing and why. This part is important because it will help the customer service representative understand the situation better and give them an opportunity to offer suggestions for solving your problem.
3) Ask for their help if necessary. If they suggest that you contact another department or let them know when they can assist with this issue, follow up on their request immediately so they don’t forget about it later on down the road!
If you are dealing with a complex issue that requires technical knowledge, start by following these steps:
1) Call your customer service department. If you can’t figure out how to fix the issue yourself, ask for help from someone who can.
2) Explain what you’re doing and why. This part is important because it will help the customer service representative understand the situation better and give them an opportunity to offer suggestions for solving your problem.
3) Ask for their help if necessary. If they suggest that you contact another department or let them know when they can assist with this issue, follow up on their request immediately so they don’t forget about it later on down the road!