LifeBalanceNDIS
Active member
If an individual makes a complaint about their experience with the NDIA, the organization's work, or the conduct of a staff member, the NDIA will strive to resolve the complaint promptly.
The NDIA will manage the complaint in line with the Participant Service Charter, and the complainant can expect the organization to:
Should you need assistance in managing your NDIS plan, call us at 1800 998 994 or visit Life Balance NDIS Plan Management – Your Road to a Balanced Life.
The NDIA will manage the complaint in line with the Participant Service Charter, and the complainant can expect the organization to:
- Ensure transparency and connectivity by clearly communicating the approach to handling the complaint and keeping the individual updated
- Demonstrate responsiveness and empower the individual by addressing the complaint according to their specific preferences and needs
- Show respect by actively listening, treating individuals with courtesy, and offering apologies if mistakes are made.
Should you need assistance in managing your NDIS plan, call us at 1800 998 994 or visit Life Balance NDIS Plan Management – Your Road to a Balanced Life.
