What is the important of customer service?

Ganibade

Verified member
The importance of customer service in business orientation Customer service is the office that pleads with customers to listen to the problem and complains to the customer. Customer service is in the position of selling products to customers. They will attend to the customers in good manners and advertise and introduce new products from the company to them. They will attend to the customers' faults in the production and spoilage of the products sent to the market for people to buy and demand. The customer service office is the heart of the company. The customer service office is the place where people will attend to the customers' consigning company products, as the demand and selling of the products will deteriorate gradually. This shows the importance of the customer service office.
 
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Augusta

VIP Contributor
I don't think a business can do well without a good customer service because for me I don't think I can patronize another time a business that the customer service is wacky. The truth is that a customer is always a king and they are the ones that keep a business going so if you have a poor customer service 5hen you are definitely not ready for business. A customer service will make a customer to buy more products. A good customer service will give a great support to a customer same with helping the customer to make a repeated buy. So business owners need to know the importance of having a good customer service and employ good customer services plus their Representatives.
 

bracknelson

Active member
Customers that are treated like kings keep coming back and referring others, which demonstrates the value of customer service. The longer you stay in the market with excellent customer service, the more clients you will gain. Your brand's longevity is a competitive advantage in and of itself.
 

Holicent

VIP Contributor
High-quality customer service is an absolute must for many businesses, as it can make or break the trust of a consumer. A customer who feels that they are being treated well will be more inclined to keep coming back, while one who feels neglected will probably not come back any time soon (or ever).

This is especially important in the business of product/service, because the type of product or service you provide is something that will have to be maintained over time. It's not always easy to find someone who understands what you need and how to deliver it. If your customer service team doesn't know what they're doing and can't help you with your problem, you'll likely end up frustrated and angry which is why we've invested so heavily in our customer service department.

The best way to ensure that you get superior customer service from us is by keeping an eye on what's happening with your order or account. You should always give us feedback so we can improve our processes for handling complaints, requests, and anything else that might come up during your time with us. We want every single one of our customers to feel like their needs are being met in every way possible and we're willing to do whatever it takes make sure that happens.
 
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eldavis

Guest
To put it simple, a business without a good customer service is a business doomed to fail. Customer service plays a very important role in every business, it is what actually determines if a customer would return or not. Personally I would definitely not go back to a place with poor customer services. The remarks and reviews given to by customers would also be used to determine the growth and the over all performance of the business in general.
 
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