Jasz
VIP Contributor
We know it sounds simple, but it's true. The more you solve problems, the more you make money. Here's how it works:
When a customer has an issue with their product or service, they're going to call someone. If that person solves their problem quickly and easily, they'll have a positive experience, and they'll be likely to tell others about their experience with your company. If that person doesn't solve their problem quickly and easily? They'll go somewhere else the next time. And once they go somewhere else, there's a good chance they won't come back, unless you can convince them to come back by solving their problem even better than before.
The best way to solve customer problems is by figuring out what caused those problems in the first place, and while that sounds easy on paper, it can be surprisingly difficult in practice. But when you do find out what caused a problem with one of your products or services, or other peoples, well then it's just a matter of fixing it, and getting more money into your pocket.
When a customer has an issue with their product or service, they're going to call someone. If that person solves their problem quickly and easily, they'll have a positive experience, and they'll be likely to tell others about their experience with your company. If that person doesn't solve their problem quickly and easily? They'll go somewhere else the next time. And once they go somewhere else, there's a good chance they won't come back, unless you can convince them to come back by solving their problem even better than before.
The best way to solve customer problems is by figuring out what caused those problems in the first place, and while that sounds easy on paper, it can be surprisingly difficult in practice. But when you do find out what caused a problem with one of your products or services, or other peoples, well then it's just a matter of fixing it, and getting more money into your pocket.