Is it true that encountering of complaining customers and clients is inevitable in a business.

[TOZZIBLINKZ]

There are some things that happens to a business that is totally inevitable in other words they cannot be totally eradicated even if the business owners tries to . Some of these things include the encountering or the meeting of complaining customers and clients . have you been in a situation where you go to a store or a grocery outlet to buy possibly a foodstuffs and enriching the you find an open argument between the business owner and a particular client or customer . That is totally what I am talking about , such a situation is totally inevitable in a business because human beings are different and even if you are doing your best as the business owner , sometimes your best may not be the best as seen by a particular client or customer .

In situation when facing a complaining customer or client , business owners usually fall into the mistake of joining in the complaints by raising their voice or by inaccurately harassing a customer or client for complaining . This should not be done by a business owner , and rather than joining in a particular customer or client in raising voice bringing in some sort of argument , it is advised to focus on harnessing the matter politely and with self-control .

 

[eldavis]

This is one thing you cannot avoid. The truth is you can never be able to please everyone. There would always be someone who would find one fault or the other, which means not everyone customer would be okay with how you run your business or render your services, there would always be someone who thinks it's not good enough.

 

[CALVINDOL]

That is absolutely the truth the encountering of complaining and toxic customers is actually one business problem and obstruction that is totally inevitable in business . No matter how hard a particular business tries to be perfect in the sense that it's is able to satisfy the numerous wants and needs of its customers and clients there are indeed some customers and clients that will not be satisfied and comfortable with the services on which a particular business will have to offer and because of this they will always make complaints .

A business owner should fully understand that toxic customers in business is one thing that exist in business and it will continue to come on to a business as long as the business exist . Rather than a business owner focusing on how to eradicate complaining and toxic customers out of his business he could focus on how to handle and solve the issue leading to the clients or customers complaints . When a client of customers complaints to your business it is mandatory that you as the business owner listens to what he or she has to say and if the problem is the one that could be reversed or rectified you must do it quickly and swiftly .