How to react to an angry customer or client!

[PICKFORD]

Putting the customer first has been one of them main activity of an entrepreneur and a businessman, but truth be told it is not always easybut no matter how hard you try to keep your customers things will always go wrong from day-to-day. when a customer become angry in your place of work as a result of long service or any other thing like that it is an opportunity to learn and is also an opportunity to make a positive response. Complainant is not a bad thing actually it is a means in which customer service team improve and provide satisfaction to the number of customers they have.

Below are various ways in whichentrepreneurs and businessmen as well as employees can handle an angry customer or client.

1. Apologize:
First of all you have to apologise to the client or the customer for his or her complaint this will go a long way as to come there client or customer down and from there you can hear his own side of the story and see ways you can address the matter the right way, an apology who proved to the customer that you care and you understand his frustration also prove to the consumer that you are professional and confidence in your work.

2. Maintain a calm tone and voice:
when dealing with an angry customer who is ranked in around you may be tempted to much with his own voice and tone but rather the best thing to do is to maintain a calm and normal voice this will show that you are not taking his complains the wrong way but what are you understand the matter and is able to handle the matter professionally.

 

[Deleted member 28127]

Sometimes you need to put yourself in the place of the client or customer and understand his reasons of being hungry all the time or something like that because human feelings differs from one to one.

 

[Jasz]

You're most likely to encounter angry customers or clients when you're providing customer service, so it's important to know how to react appropriately. An angry customer or client has a legitimate reason to be upset, but they can't hear your response or suggestions if they're shouting, using abusive language, or coming across as aggressive.


According to the American Psychological Association, "there is an invisible line that divides those who handle angry customers with ease from those whose hackles are immediately raised by even the slightest perceived affront." Knowing what to do when presented with an angry customer or client goes a long way toward preventing a confrontation.





It's every business owner's nightmare: an angry customer or client. Remember that there is a difference between constructive criticism and angry complaints . When dealing with an angry customer or client, remain calm and professional even if they are yelling or swearing at you.

Anger can be a devastating emotion. It clouds the ability to think clearly and make rational decisions, and it can make a problem you are trying to manage even worse. It's possible to avoid or at least diffuse a dangerous situation.

Words like: I'm sorry, be patient, calm down, take it easy, we can talk about this, we can resolve this; can clear the air

 

[Kingsley]

When it comes to temperament we can not all have the same temperament, and when it comes to handling customers that are temperamental we must understand their weakness and strength and people tends to show case the quality of anger when they are over worked or when they are stressed so as a business owner you must try to study your clients very well to know how they react then they are stressed out we must aswel try to study the time of the day. All this factors are crucial. Then at all times we must always maintenance a balance with our client to ensure that we do not do things that might irritate them and when we noticed that they are already upset about something and they are trying to transfer the aggression on us all we need to do is return the aggression with a soft answer. And allow them to calm down before sticking any conversations.

But in a case where the client is always expressing anger it is always better to aviod such kind of client as much as possiple because such a person might make some moves that will not be healthy for your business environment.