HOW TO HANDLE CUSTOMER IN A BUSINESS

[Emmanuel536]

1. Listen to Customers
Sometimes, customers just need to know that you’re listening. If they’re confused or have a problem, by lending a listening ear, you’re showing that you care and that you’re not dismissing them.

2. Apologize
When something goes wrong, apologize. It’s amazing how calming the words “I’m sorry” can be. Don’t engage in fault-finding or laying blame, but let them know you’re sorry they had a problem. Deal with the problem immediately and let the customer know what you have done.

3. Take Them Seriously
Make customers feel important and appreciated. No matter how ridiculous a question may sound to you; it’s important to the customer. If they feel like they’re being laughed at, or spoken down to, they will not purchase anything. Customers can be very sensitive and will know whether or not you really care about them.

4. Stay Calm
Difficult as it is sometimes, it is important to stay calm. Your calming approach will help your customer stay calm too. They will feel like you’re in control of the situation and that you can help solve their problem.

5. Identify and Anticipate Needs
Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you’re aware of problems or upcoming needs.

6. Suggest Solutions
Have a menu of calming remedies which you and your employees can use. Whether it’s purely a refund or return, or if it’s coupons or a free service. By agreeing in advance the scenarios where you will provide these remedies, and how much you’re willing to spend, you will be able to speak calmer and more confidently when offering the solution.

7. Appreciate the Power of “Yes”
Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you’re going to do.

8. Acknowledge Your Limits
Yes is a powerful word but if you’re unable to fulfil a request: know your limits. You can’t be everything to everyone. If you don’t think you can fulfil the request, help them find an alternate remedy. Whether that remedy is your business or another, they will appreciate the extra mile you went to help them, and will recommend your business to their network.

9. Be Available
Customer service is no longer just about face-to-face contact and telephone. If you’re working in an industry or marketplace where customers are constantly online, you need to amend your service delivery to incorporate that. It does not need to be a dedicated helpdesk Twitter handle, simply make sure you respond promptly and informatively to clients on your main business Facebook page or to your Twitter account.

10. Get Regular Feedback
Feedback is a great way to grow both your business and your skills. Provide ways for customers to give feedback, whether it’s a follow up email or phone call, a suggestions box or something more fun and innovative.

 

[eldavis]

The staying calm can be really frustrating, and not so easy. I am currently working in a place where I get to meet all kinds and types of persons on a daily basis, some of them are extremely annoying, while some are impatient. Most times it's extremely hard to even to keep calm but I guess we have no choice but to try our best.

 

[btaliat]

The nature of customers will determine how they will be handled. There are some customers that they are calm, literate and informed. You don't need much argument with them. They may haggle but if their is no compromise in the price, they may walk out without resulting to confrontation of any sort.

There are some that are petulant. They always pick up a little chance to cause argument. We don't need to argue with them. We only need to calm them down and let them have more information about what could cause the argument.

A business owner should know that we don't need to force customers to buy whatever they want to buy. It is normal to persuade customers, we can even cajole them and make sure they buy whatever we may want them to buy. As well, we need to know the right words to use while relating with them and as well we must know the slim line that is between persuasion and force.

There is need as well for good customer relationship. We must let our customers know that we care. We should call to ask after them and their review on our products. With this they will feel and have a sense of belonging.