How to deal with customers bad reviews on your business

[Augusta]

When you don't give your best to a business, it is bound to have customers leaving bad reviews on the site. This is not the time to be angry but to look at how to remedy your reputation and business to start having good reviews.

So how do you remedy this situation

Start with looking at the complaint of clients.
You have to take the complaints seriously. Look at the different complaints and write them out to proffer solutions to them

Start executing the solutions

One thing is to know a complaint another is to remedy it. So now that you have proffer solutions to it it is time to carry them out. Start carrying them out so that you can convince your customers without talking that you understand their plight.

Stick to the solution for a long time
The solution should be for a long time. There's no need to change again to what you have left for good.

 

[Jasz]

It's not always possible to control the reviews that come out of your business, but it's important to know how to deal with them. First of all, let's be clear: most customers are going to have some bad experiences at some point. That's normal it's part of being human! But it doesn't mean you should just blame every customer who has a bad experience on their phone or in their car. Your customer service team needs to be ready for this, too.

If a customer gives you an unsatisfactory review, ask them if they'd like to speak with someone from your business directly about their experience or if they'd like a refund (if it's within 30 days). If they do want a refund and you don't have one available at the time of the call, try offering them another option instead (like giving them a coupon code or discount). You can also ask what else might have gone wrong during their experience so that you can improve on future interactions and then respond accordingly.
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If the customer has given you negative feedback through social media (e.g., Facebook or Yelp), try responding directly with empathy and respect.