What is customer satisfaction.

TOZZIBLINKZ

VIP Contributor
Before talking about what customer satisfaction is I totally believe that we all understand who will customer absolutely is . But for those that do not understand who a customer is well by definition a customer is definitely a third party who comes into a business organisation to purchase the items or another what's the goods and services being produced or rendered by a particular business organisation possibly for his own use or for the use of another . Believing we all understand this then customer satisfaction is the ability for a business organisation to make sure that his customers or another what's his consumers feel satisfied and comfortable while patronizing the business . Establishing a business is absolutely a different thing from managing and operating the business and one of the areas in which majority of business owners seems to let down in the management of their business is the area of making their customers and clients feeling satisfied and comfortable patronizing them .

There is literally no business organisation that could survive without the existence of customers and clients and to some extent customers and clients is definitely a big part in determining the success rate of a particular business and so the inability of a business owner to make his customers feel satisfied while patronizing him or her is an absolutely big problem that should be sought out quickly and swiftly .
 

CALVINDOL

VIP Contributor
Customer satisfaction by definition refers to the ability of the customers and also your consumers and clients to feel satisfied and comfortable when patronizing your business . As a business owner we all understand that it is very important that we make our satisfaction more paramount to our customers and clients and if they feel comfortable then we are on the sure track to win their loyalty and also their trust . In order to make our clients and customers feel comfortable patronizing us it is indeed 100% advised that we improve on our business customer service and what that means is that we must improve on the way that we treat our customers and also we interact with them .

It is definitely so sad to see that maturity of business owners do not understand how important is that their customers and clients feel satisfied and comfortable patronizing them but rather their major concern nowadays is on the customers and clients income and see how to drain them of their income . This is never advised because there is literally not individual that will want to patronize a business with a customer service and with rude customers , so with this in mind it is advised that every business should work on their customer service and also work on the interaction and connection they have with their various customers and clients .
 
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