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The Fate Of Businesses That have Poor Customer Support
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[QUOTE="Jasz, post: 229458, member: 61772"] The way you treat your customers can make or break your business. Poor customer service will quickly damage your reputation, reduce the amount of brand loyalty your customers feel, and lose you money. Some may even leave negative reviews on sites like Yelp or Google Places. These problems can then spread and lead to real financial loss. Good customer support boosts trust, loyalty, and sales. Bad customer support can lead to a damaged reputation, bad word-of-mouth, and a loss of business. That's why good communication is so important to the success of your business. Here are five ways to improve your customer support: * Always greet customers warmly and address them by name. * Remember that the customer is always right—even if they're wrong, you need to do whatever it takes to make them happy. * Be as empathetic as possible; try and see things from their perspective. * Apologize sincerely when you have made a mistake or caused confusion. * Ask for feedback often; this gives you an opportunity to grow and improve *Keep good records of your customers. Make sure you know what they want exactly. *know those customers that bring more sales for you. * Give out discount, coupons and other incentives some times. [/QUOTE]
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The Fate Of Businesses That have Poor Customer Support
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