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"The Customer Is Always Right" Agree or Disagree?
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[QUOTE="Stena, post: 220140, member: 67486"] I agree with this statement 100%. If you are into business, you would agree with me that this slogan does not outrightly mean that customers have no fault. The slogan is only used to stress the relevance of customers in our businesses! Despite being a business owner, I also patronize other businesses, and if I am given that 'customer value', I would never make a comeback. Customers are always right. It has been that way from the inception of businesses and will remain so, except for those who do not understand the importance of customers. I see my customers as the backbone of my business because without them, there would be no sales after all and of course no profits. I try as much as possible to let subordinates understand this, and this has helped them know how better to manage arising conflicts with customers. Without the understanding that your customers are an integral part of your business, you will end up chasing all your customers when a little disagreement arises. I have seen a case where, a business owner had to fire an employee because the defaulter talked back to a customer disrespectfully. Now, some would see such consequence as being harsh, but that employer is someone who knows the relevance of his clients whether they were right or wrong. [/QUOTE]
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