raaman
Valued Contributor
Social Network Monitoring.
Being aware of everything that happens around a brand is essential. It allows you to obtain competitive advantages and can increase the business income statement in the medium or long term.
Listening and knowing what customers say, where and how they say it and at what time is a very effective way to build customer loyalty.
Existing monitoring tools allow you to analyze what the competition does in real time, what they publish and how they do it, how many people interact with their publications, etc.
Some help anticipate the most appropriate actions that you can promote based on customer behavior, for example creating alerts when a person make a certain number of comments or mentions your brand.
Being aware of everything that happens around a brand is essential. It allows you to obtain competitive advantages and can increase the business income statement in the medium or long term.
Listening and knowing what customers say, where and how they say it and at what time is a very effective way to build customer loyalty.
Existing monitoring tools allow you to analyze what the competition does in real time, what they publish and how they do it, how many people interact with their publications, etc.
Some help anticipate the most appropriate actions that you can promote based on customer behavior, for example creating alerts when a person make a certain number of comments or mentions your brand.
