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Listen to your Silent Customers too
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[QUOTE="raaman, post: 71223, member: 23419"] [SIZE=5]If you have a business, it is very much possible that you have realized that there are certain customers who disappear overnight without any trace. It is what is known as the silent customers. You may say that no customer has made any complaint so for. However, that a customer does not complain is not an indication that they are satisfied with your service or the products you offer. The silent customer can be even worse than the complaining customer, because they give you no clue as to why they are unhappy. Therefore, you have to try to find out that silent customer and listen to him.[/SIZE] [/QUOTE]
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