Learning about customers experience on your business products.

[Axis]

There are several ways to learn about your customers' experience with your products. All the below methods can provide valuable insights into how customers are experiencing your products and identify areas for improvement. It's important to use a combination of these methods to get a well-rounded understanding of customer feedback:

SURVEYS: Send out surveys to customers to gather feedback on their experience with your products. This can be done through email, phone, or in-person interviews.

SOCIAL MEDIA: Monitor your social media accounts and listen to what customers are saying about your products. Look for both positive and negative feedback.

REVIEW SITES: Check online review sites such as Yelp, TripAdvisor, or Amazon to see what customers are saying about your products.

IN-STORE OR IN-PERSON OBSERVATIONS: Visit your own store or have a team in charge of it to observe customers' behavior and engagement with your products.

CUSTOMER SERVICE: Train your customer service team to actively listen to customer feedback and pass it on to the appropriate department.

ANALYTICAL TOOLS: Use tools like Google Analytics and website heat maps to analyze customer behavior on your website and to understand how they interact with your products.

A/B TESTING: run an A/B test to understand customers preferences and behavior, this could either be done segmentally or through positions and status.

 

[Augusta]

That's right it is not only about selling to customers you need to know how they feel about your goods and services so you can know this by sometime Sendingn out surveys to ger feedback on their experience with your business. you can also monitor your social media accounts as provided by you for your customers. listen to what they are complaining about in a bid to fix it you can also use reviews written by them to know their thoughts and experiences