How to resolve workplace conflict as the business manager.

TOZZIBLINKZ

VIP Contributor
As a business manager, it is important to address workplace conflict in a timely and effective manner to maintain a positive and productive work environment. Here are some steps you can take to resolve workplace conflict:

* Address the issue as soon as possible: It is important to address conflict as soon as it arises to prevent it from escalating. Escalated conflicts between employees are unlikely not to be resolved amicably or through the word of mouth.

* Identify the underlying causes of the conflict: Try to understand the root causes of the conflict. Is it due to a personality clash, a difference in values or goals, or a misunderstanding?

* Bring the parties together: Set up a meeting with the parties involved in the conflict and facilitate a discussion to allow them to air their grievances and try to come to a resolution.

*Encourage open and honest communication: sometimes the key to resolve a conflict can be for the both parties to be honest and sincere what exactly must have strived the conflict in the first place. However, you must encourage the parties to speak openly and honestly about their concerns and needs.

* Seek outside help: If the conflict cannot be resolved through internal means, consider seeking the help of a mediator or other outside party to help facilitate a resolution.

* Follow up: After the conflict has been resolved, follow up with the parties involved to ensure that the resolution is being implemented and that there are no further issues.

By following these steps and demonstrating your commitment to resolving workplace conflict, you can help to create a positive and productive work environment for your employees.
 

Abigael

Valued Contributor
Dealing with conflicts within a workplace is one of the hardest jobs for a manager. You have to be so good at communicating with them and understand conflict resolution for this. But it helps a lot to consider this precautions;

  1. Don't be biased, listen to both parties equally.
  2. Avoid embarrassing them in front of their colleagues or customers, solve the issue privately.
  3. Hear both sides, don't just take the opinion of one person.
  4. Call for witnesses who saw the conflict, they might have an impartial view of what went on.
  5. Solve the issue as soon as possible. Don't let it grow into a grudge between the employees.
 

Etini

Valued Contributor
When two people are working closely together, there is bound to be conflict. The way that conflict is managed would determine if that team can work together going forward. As a leader, the worse thing you would do is to take sides. When you do that, you have lost that team. Try as much as you can to stay neutral.

Bring out the point where each person could have done better and advise in case of next time. Some leaders believe in reading the riot act. This has always been counter productive. Diplomacy is the best way to resolve workplace conflict.
 

Axis

Banned
At times when employees and workers in a business organisation collaborate and form team to achieve goals and objectives in the business organisation by encouraging the fusion of mine as well as suggestions and opinions pertaining to goals and objectives achievement they could be an entrance of one's personality which can totally relate to negativity such as conflicts. When conflict arises between employees and workers in a business organisation it is definitely the duty of the business manager or the business owner to try to resolve such conflicts and one of the best way to resolve conflict is by calling out the culprit and listening to each one side of the story.

As the business manager you must not listen blindly but instead as you listen you must try to reduce the main cause of the matter. At times, major causes of conflict between employees and workers in workplaces could be a misunderstanding which definitely involves the opinion or the existence of another to completely resolve.
 

Knowlopedia

Valued Contributor
As the business manager, you have the ultimate authority and responsibility to resolve any conflict between employees and management. Here are a few tips to help you get started:

1. Make sure you understand the conflict and its root cause.

When you don’t understand the conflict or the problem, it can be difficult to solve. This can lead to frustration and conflict between employees and management.

2. Seek help from a conflict resolution expert.

If you can’t resolve the conflict on your own, you may need to seek help from a conflict resolution expert. This person can help you understand the conflict and its root cause, and can provide you with resources and advice.

3. Try to have a positive attitude.

If you have a negative attitude towards the conflict, it will likely continue to exist and become more difficult to resolve. Try to have a positive attitude and take action to resolve the conflict. This can help to improve the relationship between employees and management.
 

saoussen5765

Valued Contributor
You have to listen to both parts. No decisions will be taken in this moment where the two parts are talking in the same time but could be taken to next day after reflect wise about the problem and enumerate each one attitude and also then take a decision after thinking and getting the opinion from CEO or administrative and not a single decision that may let someone lose his rights in a nervous decision to solve the problem. Decisions like that should not be taken from someone in hunger.
 
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