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How to react to an angry customer or client!
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[QUOTE="Kingsley, post: 207797, member: 30278"] When it comes to temperament we can not all have the same temperament, and when it comes to handling customers that are temperamental we must understand their weakness and strength and people tends to show case the quality of anger when they are over worked or when they are stressed so as a business owner you must try to study your clients very well to know how they react then they are stressed out we must aswel try to study the time of the day. All this factors are crucial. Then at all times we must always maintenance a balance with our client to ensure that we do not do things that might irritate them and when we noticed that they are already upset about something and they are trying to transfer the aggression on us all we need to do is return the aggression with a soft answer. And allow them to calm down before sticking any conversations. But in a case where the client is always expressing anger it is always better to aviod such kind of client as much as possiple because such a person might make some moves that will not be healthy for your business environment. [/QUOTE]
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