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Brand management
How to manage consistent negative brand reviews.
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[QUOTE="moonchild, post: 298742, member: 57467"] Negative reviews can make you feel bad about your service or product, I think as a business person, being stoic is crucial you should look at everything with a rational glass, if people are constantly saying negative things about your product or services, it is high time to do something about it, there are different ways to fix things, it might mean revamping your website or your offers whatever it is. If you do not do anything about it, competitors will sense it and use it against you, some customers leave negative review because they are neglected so you might start to make your customer service robust, I think you can compete in any market by just having a good customer edge. Negative reviews happens in any business, no business is perfect but even at that you should strive and fix those thing people are complaining about and always listen to your customers. [/QUOTE]
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