Jasz
VIP Contributor
To improve your consumer service skills, you need to work on the following:
Empathy. Being empathetic means understanding what the customer is going through and being able to put yourself in their shoes. This can help you better understand how a particular situation may affect them and how to address those issues.
Tolerance for ambiguity. As a customer service representative or any other kind of business owner, you are likely to encounter situations where you don't know exactly what is going on or how something should be handled. This can make it challenging for you to act confidently under pressure, but if you're able to maintain an open mind and stay flexible, it will help you handle things better in the long run.
Understanding of human psychology. You need to understand what motivates people so that you can provide solutions that appeal specifically to their needs rather than trying them on your own first. For example, if someone calls in complaining about their credit card being declined at a store where they didn't pay with cash, having been told by the clerk that they did use their card. You should find a pleasing way to persuade and if possible correcting that which happened.
Empathy. Being empathetic means understanding what the customer is going through and being able to put yourself in their shoes. This can help you better understand how a particular situation may affect them and how to address those issues.
Tolerance for ambiguity. As a customer service representative or any other kind of business owner, you are likely to encounter situations where you don't know exactly what is going on or how something should be handled. This can make it challenging for you to act confidently under pressure, but if you're able to maintain an open mind and stay flexible, it will help you handle things better in the long run.
Understanding of human psychology. You need to understand what motivates people so that you can provide solutions that appeal specifically to their needs rather than trying them on your own first. For example, if someone calls in complaining about their credit card being declined at a store where they didn't pay with cash, having been told by the clerk that they did use their card. You should find a pleasing way to persuade and if possible correcting that which happened.