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How to avoid being frustrated by toxic customers
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[QUOTE="TOZZIBLINKZ, post: 232980, member: 37528"] Sometimes in business customers , clients , and consumers lay unnecessary complaints which is absolutely and obviously caused and Borne by the client , consumers , and customers themselves . In situation like this the business owner or the business manager may lose his temper and become angry there by joining in the quarry start up by the customer or client . But with self-control a business owner will will totally endeavour not to see a customers complain as a way to express anger , he or she must understand that laying complains is one thing and that a business owner will always face from his customers and clients . And just like most textbooks and college journals will tell you customers complaint is totally inevitable in business , because they will always keep coming . As a business owner you must endeavour to express a attitude and quality of self-control . being self controlled will help you to come heal your body not to what goes on in the business organisation but absolutely what should be done in the business organisation at the proper time and at the proper moment . Rather than giving way to anger during a customer complaint , the best way to handle this situation is by carefully listening to him or her and if possibly the situation could be harnessed by you , you should not hesitate but quickly solve the matter , but if the problem is absolutely caused or borne by the customer or client you must make him or her to understand in a low and polite tone and voice that his or her reason to complaint is totally not your fault . It is advised that even though the customer complaints is absolutely borne by the customer or client themselves , and yet he or she knows and still make complaints it is advisable to contact the authorities in this situation rather than taking matters into your own hand . [/QUOTE]
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