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How to avoid being frustrated by toxic customers
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[QUOTE="Jamoflondon, post: 200712, member: 48591"] It is not news that sellers do face different challenges in their businesses, most especially the petty traders, and most of these challenges are usually from their customers, there are some of them that are toxic in nature, please no one should be offended by what I said, the reason why I said it is that some of them just derive joy in frustrating the person they want to buy from, which is not fair to do, if you ask me. Well some of them do not do it on purpose though, probably they transfer the aggression they get earlier from a particular scenario that happened to them, nevertheless it should not be that way. Actually I was able to come up with some ideas that might help any business owner to avoid toxic customers, which are; 1. Use fixed price 2. Don’t accept returned goods 1. Use fixed price: This might sound like a harsh manner though but if you make your research well, you will notice that most of the issues that usually happens between buyers and sellers are mostly related or based on the price negotiations which could lead to misunderstanding. 2. Don’t accept retuned goods: Yes, this works effectively, my mom is a trader, and she told me that a customer once tried to return an item back to her after two weeks, and she was even expecting a refund. Imagine that, so let your customers or clients know that you don’t welcome such act, you can even write it on the receipt. [/QUOTE]
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