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[QUOTE="Alexandoy, post: 76134, member: 25510"] In this digital age communication is very important. You should have an open line to your customers that when they call there should be someone who would answer the phone. Most of the big companies are lousy in that area. When you call their office you have to wait for 15 minutes to 30 minutes before you can get someone to talk to you. A customer is always turned off when he is not given attention especially when there is a problem with the product that he bought or the service that you provided. [/QUOTE]
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