Does product quality enhance customer referrals.

[Axis]

There is one thing common among business owners especially when they are selling goods and services to a particular customer or client, they would always remind the client of customer to tell others which include their friends and colleagues or family members about their business goods and services so that in one way or the other they could come to patronize or purchase. This is basically what is known as customer to customer referrals and it is carried out by the credit wordiness of the customer especially if he or she has benefited exhaustively from the services of a particular business organization or venture.

 

[Mikes smithen]

When a particular customer or client uses a product and sees that the product is absolutely good and possibly made up of good raw materials making it a high quality product, he or she might choose to refer such product to a friend a colleague or a family member or to his or her spouse if such customer or client is married. Whatever the case may be the quality of a product usually mean everything to a business customer offline and it is important that a product poses higher quality so as to enhance its awareness from one customer to the other.