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4 ways to manage your customer expectations when times get tough
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[QUOTE="Augusta, post: 278685, member: 25283"] With business there will always be tough times and things that might not go the way it should, it isn't time to hide your flaws. You need to open up to your customers especially when you care not able to meet the expectations. So what' are the different ways to resolve this Don't be afraid to tell the truth. Like earlier stated you need to open up to the your customers on what the business is going through that can make you reach their expectations .. Adapt how you speak to your customers. Speak calmly to your customers even when they are angry that their expectations are cut short. Go where your customers are going. You need to go where your customers are trying to get to with their expectations and see if you can follow through. ... Make sure your customer service team is well prepared. This means that you have to be as flexible as possible. and listen to what your customers are saying. [/QUOTE]
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