4 ways to manage your customer expectations when times get tough

[Augusta]

With business there will always be tough times and things that might not go the way it should, it isn't time to hide your flaws. You need to open up to your customers especially when you care not able to meet the expectations.

So what' are the different ways to resolve this

Don't be afraid to tell the truth.
Like earlier stated you need to open up to the your customers on what the business is going through that can make you reach their expectations
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Adapt how you speak to your customers.
Speak calmly to your customers even when they are angry that their expectations are cut short.

Go where your customers are going.
You need to go where your customers are trying to get to with their expectations and see if you can follow through.
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Make sure your customer service team is well prepared.
This means that you have to be as flexible as possible. and listen to what your customers are saying.

 

[Holicent]

It's easy to get caught up in the excitement of a new business and its growth. But when times get tough, you may find yourself struggling to meet the expectations of your customers.

Here are some ways to manage customer expectations when times get tough:

Be honest. Tell customers if there will be a delay or if they'll have to wait longer than usual for their product. If you're unable to deliver on time, let them know what they can expect and when they can expect it by.

Keep your customers informed. Send out updates regularly so they know what's going on with their order, delivery date and status of their order. If you need more time to complete an order, let them know why and how many days or weeks it may take.

Solve problems as soon as possible. If there's a problem with an order, solve it quickly for the customer before it becomes an issue that affects future orders or relationships with other customers who also ordered from you at the same time as this one did (if possible).