Mika
VIP Contributor
A business cannot survive without customer service. If your business has a lot of customers, it is very likely that a lot of people also contact you to solve issues with the product they purchased. If your customer service department gets a lot of complaints, it will be difficult for 1-2 staff members to reply to the customer complaints. That’s where the role of chatbots come.
Chatbots are the software that will solve problems for the customers based on the question typed by the customers.
Let me give you a simple example. Your customers want to ask something. They send you a message, instead of human staff, you have a chatbot to answer the questions. The bot will provide answers based on the key terms used in the questions. The customers might get what they were looking for.
If you need a chatbot, you can hire a developer.
Chatbots are the software that will solve problems for the customers based on the question typed by the customers.
Let me give you a simple example. Your customers want to ask something. They send you a message, instead of human staff, you have a chatbot to answer the questions. The bot will provide answers based on the key terms used in the questions. The customers might get what they were looking for.
If you need a chatbot, you can hire a developer.