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How to eliminate customer queuing in a business organisation .
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[QUOTE="Alexandoy, post: 217796, member: 25510"] I like this discussion because I am questioning the queuing system of my bank. The usual procedure for the client is to fall in line to the teller's booth. For the bank branch there are 3 tellers. Now there are 2 computers that the client has to enter the data. For a deposit or withdrawal you enter the bank account number and name plus the amount of deposit or withdrawal. There is a procedure for a check transaction and also for other type of transaction. The computer will give you a number that will be flashed on the screen near the teller booth. It makes me wonder if that system of queuing is efficient because for the client it looks like double time of work. In the previous system you just get a number and wait to be called. But now you have to enter something in the computer and then when called you still have to fill up the form in the teller booth. It looks like my bank is being counter productive in that new system. [/QUOTE]
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How to eliminate customer queuing in a business organisation .
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