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What to do when customer-related issues arises.
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[QUOTE="Jasz, post: 271811, member: 61772"] When customer-related issues arises, it is important to keep the customer in mind. The following are some of the things you can do to resolve issues: Provide excellent customer service If you want your customers to keep coming back, you need to show them that you care about them and their needs. This can be done by providing excellent customer service. The more customers feel like they are being taken care of, the more likely they are to send referrals to their friends and family. When you provide excellent service, it will make your customers feel valued and appreciated. Offer a refund or exchange If something goes wrong with an order, try offering a refund or exchange. It will allow your customer to keep their money while still receiving a product that they wanted in the first place. If there is no exchange or refund option, then it will give your customer an opportunity to try out the item before purchasing it which could lead to future purchases from your store as well as other stores! [/QUOTE]
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What to do when customer-related issues arises.
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