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What Does Customers Expect from Sellers?
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[QUOTE="Johnson2468, post: 288147, member: 93261"] Customers expect quick response to their request. Nobody enjoys waiting, whether they are at a store, on the phone, or online. As a result, the channels the seller offer service on should have adequate response times. Of course, what's reasonable will depend on the clients and their preferred method. For instance, a research found that 53% of customers on Twitter anticipate a brand's response within an hour. When they have complaints, that percentage rises to 72%. It can be challenging to choose the appropriate service level at a call center. Keep in mind that technology can be your ally when it comes time to take action to reduce wait times. For instance, call-back solutions like Fonolo can assist in lowering hold times, abandon rates, and call center telecommunication costs. Another thing customers expect from the seller is consistent answers. One of the biggest sources of annoyance for consumers, according to more than 75% of them, is receiving inconsistent responses from support staff. [/QUOTE]
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What Does Customers Expect from Sellers?
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