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What does an excellent customer service entail?
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[QUOTE="Phantasm, post: 342894, member: 94599"] Great customer service demands that customers must be given an excellent support before, during and after their contact with the company. This entails going beyond their hopes, building trust and encouraging loyalty. The main factors include promptness in responding, active listening, helpful knowledge, customization of services rendered to clients by employees, allowing workers to have a say in what happens within the organization as well as having a positive attitude towards all things. By giving paramount importance to these aspects businesses can create solid relationships, create customer loyalty and differentiate themselves from competitors. After all is said and done; satisfying the needs of customers is not only about selling them products but also ensures that they are retained and will advocate for your business forever which then guarantees long term success rates of companies. [/QUOTE]
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