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What do I do if I experience a technical issue on eBay?
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[QUOTE="Rena, post: 3811, member: 8"] From time to time you may experience an issue on ebay site and they recommend trying the following steps to rule out a localized cause: [LIST] [*]Clear your browsing history [*]Try accessing the same page in another browser, device and/or private browsing window [*]Ensure your browser, app and/or device are all up to date [*]Check your Internet or mobile data connection [*]Make sure that your security software is not interfering with any site features or pages [*]Disable any browser add-ons or plugins (such as adblockers) that may cause interference [/LIST] You can also post to Ebay Technical Issues board so other Community members who may have experienced a similar problem can share troubleshooting advice. If you are unable to find a solution to your problem, they want to hear from you so they can investigate further. Contact Customer Service with the following information: [LIST] [*]When did this first occur? [*]What error message are you receiving? [*]Is this on a mobile device or desktop computer? [*]Which operating system and browser are you using? Which versions do you have installed? [*]Does the issue persist on additional browsers or when you are using a private/incognito window? [*]Which security software are you using? Do you have a Firewall or anti-virus program in place? [*]What Internet/mobile provider do you use? [*]What are the related item numbers? [*]Which eBay website is being used (.com, .co.uk, etc.)? [*]What troubleshooting steps have you performed? [*]What are the steps to recreate the issue? [/LIST] [/QUOTE]
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What do I do if I experience a technical issue on eBay?
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