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Brand management
The Value of Internet Brand Surveillance
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[QUOTE="Ganibade, post: 307907, member: 50186"] It's crucial to keep an eye on your brand online. If you want to establish and/or uphold a solid reputation both online and off, you must be able to monitor what is being said about your company, where links are posted, and what consumers are saying about your product. A business must be aware of its online presence and maintain control over its persona and credibility because it can easily spill over into the offline business world and affect it, which will reduce sales and start a chain of events that will only worsen. This is because the internet is so widely used for personal and professional communication. Due to how convenient news and communication are now thanks to the internet, you must be attempting to harm your reputation or a decline in customer trust and loyalty. Monitoring is relatively simple and only requires some preliminary investigation and tracking. When keeping an eye on your brand online, keep these factors in mind and check these areas. Making a Google alert account is one of the simplest, if not the most efficient, methods to keep an eye on your business. You enter keywords, and each time your brand name or one of the other keywords is mentioned, you receive an email with a link to the website where the word was used. This is how it works. All right, however because it doesn't offer a way to track your brand online, it's not the best method. So, you must first create a list of keywords. Of course, this should include the name of your company, any trademarks or copyrights associated with it, as well as any clients, rivals, spokespersons, high-ranking executives, product names, stock symbols, abbreviations of your company name or products, and any frequent misspellings that people might use when searching for your company or products online. On the internet, people discuss brands and goods with one another in a variety of ways, including reviews, consumer news, blogs, forum posts, and emails about what they like and don't like. So, tracking and monitoring your brand online involves a lot of terrain to cover. You must regularly browse blogs, Twitter, and social media. [/QUOTE]
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