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The importance of being calm at the customers
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[QUOTE="Phantasm, post: 336028, member: 94599"] Maintaining a sense of calm is the most important quality to display in any customer service role. This is why: 1. Enhances positive experience for customers: Remaining calm creates a good atmosphere around the customer which helps diffuse any tension or annoyance that they may have. Your level-headedness can make their time more enjoyable and fulfilling 2. It helps you become an effective problem-solver: Staying cool headed enables you to think straight and work with the client’s concerns rationally.It thereby makes you an attentive listener who grasps their needs, avails relevant solutions calmly thus promoting efficacy in problem-solving hence better offering of aid to customers. [/QUOTE]
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