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The importance of being calm at the customers
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[QUOTE="Leah Kelvin, post: 335620, member: 106815"] It is very important to have calmness when dealing with clients so as to keep a good relationship that is positive and professional. When customers believe they are being heard and understood, there is a higher likelihood that they will be pleased with the services they get. Deescalating the situation and keeping it from getting more intense or confrontational, can also be achieved by remaining calm in difficult situations. By doing this, customer service representatives will think better thus making it easy to handle clients’ enquiries and complains. On top of that, having a calm and friendly composure may establish trust and build rapport between the clients hence leading to stronger customer loyalty and repeat business chances. Therefore, calmness while handling customers is essential in providing great customer service ensuring a good name for any company or business. [/QUOTE]
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The importance of being calm at the customers
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