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Business strategy
Tackling confrontations from customers
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[QUOTE="Mikes smithen, post: 344755, member: 90053"] First and foremost you do not have to retaliate and secondly you do not have to join in adding petrol to the matter instead you must remain a professional and organized individual and try to understand what they situation is and how you can rectify the matter more easily and faster before it escalates. At times a customer or client may confront a particular business against the case of "goods lost in transit" but that is if the business carries out home delivery of goods and services to customers and clients. In order to rectify problem like this careful listening to the customer and also knowing where to solve the matter could be a starting point. [/QUOTE]
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