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Funding a business
Simple ways to increase your business finance
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[QUOTE="Makah, post: 80634, member: 29241"] [HEADING=2]1. Acknowledge current customer behavior.[/HEADING] Conduct research on how your customers use your products and services. Your products might have a lot of features, but your customers might only use one or two of those features. They might also have difficulty using or implementing other parts of your products or services. This will enable you to upgrade your products or services, or tailor them to your customers' needs for a higher price. When customers use a particular product, you can cross-sell related products that complement or add to the products they are already using. You have to show them how they will benefit from purchasing the other product. You can also upsell a premium product or service to help customers achieve better results, boost efficiency, reduce expenses or grow their own businesses. Another approach is to provide customers with personalized training or customer service. Rather than upselling the service, this is an opportunity to strengthen the customer relationship and demonstrate where you can add value. The key is to show the opportunities available to the customer, rather than trying to hard-sell services they might not want. [HEADING=2]2. Request customer feedback.[/HEADING] Whether or not you conduct research on your current customers, it's always a good idea to ask them for feedback on your products and services, as well as how they feel about your customer service. Find out where you might be lacking or where they are having problems. Also, determine what makes them happy about your customer service. [/QUOTE]
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