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Should my business aim be profit making or customer satisfaction
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[QUOTE="Augusta, post: 330474, member: 25283"] The two are important but the most is the customer satisfaction. You would make more money from a satisfied customer. Treating the customers well is essential for repeat sales which bring more capital. . Satisfied customers not only buy form you regularly but also bring in more people to patronise the business and this still point to you having more profit. So the bottom line is that more satisfying customers will bring more profit. [/QUOTE]
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Should my business aim be profit making or customer satisfaction
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