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Making your customer satisfaction your business mandatory goal.
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[QUOTE="Holicent, post: 265408, member: 76163"] It's absolutely some business owners don't know how to satisfy their customers. When you're the manager of a customer service department, you need to be ready to deal with any situation that might come up. That means being able to keep calm and focused in difficult situations, as well as being able to adapt your approach so that you can give the best possible service no matter what happens. Here are some tips for handling customers effectively: Be friendly but firm. Customers want to feel they can trust their businesses and their employees. You don't want them to think that if something goes wrong, they'll get bad service or an attitude from you. But at the same time, you don't want them thinking that just because you're nice to them doesn't mean anything about the quality of service they'll get from you later on. So be friendly but firm when dealing with customers — but don't let them push past your limits. If something is bothering them, let them know how much it bothers you too. Don't try to guess what they want. This is another thing people often do when dealing with customers — trying to guess what they want before they've even told you what it is. Don't do this! It's better for everyone if there's no guessing involved [/QUOTE]
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