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How to handle rude customers.
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[QUOTE="Peppul, post: 78470, member: 27039"] If you are suddenly on the receiving end of stream of abuse from your customers here are things you should do. 1. Stay calm, don't react. The first thing to do is to remain calm and not respond. Avoid fighting fire with fire and be tactful, or you risk inflating the situation further. 2. Don't take it personally. Chances are your customer is angry about a bad product or service, and you are just the unfortunate target of their frustration. So instead of taking someone's rudeness to heart, try to empathize with your customer up to a point. 3. Listen and if appropriate, Apologize. Rude customers often need to vent their frustration. Always listen actively, no matter how unreasonable they sound. If you have been subjected to barrage of abuse, saying sorry might run against every instinct you have. But if your customers grievance is genuine, a prompt apology my staunch the flow of rudeness. 4. Stand firm. 5. Solve the problem. [/QUOTE]
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