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How to handle rude customers.
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[QUOTE="marcusfe, post: 78267, member: 28292"] Rude customers are like land mine that one has to be very careful of not to step on. Such kind of customers should be handled with wisdom so as not defame the reputation of your business. A customer that speaks or behaves in a rude way definitely is up to something either trying to pick the organization fault or trying to dent the dent image of the company. Such a customer should be called by the company's personnel manager and have a peaceful chat together. [/QUOTE]
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