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How to handle rude customers.
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[QUOTE="Hina, post: 78170, member: 28821"] I might be in the minority here, but I kill them with kindness. No matter how bad they get, I will match their intensity with my own polar opposite. This will generally produce two results, and I’m okay with either to be honest. The first will be that the person will become even more upset. I suppose the psychology behind that is that it’s their intention to pull you down to the same level they’re at…and it will just eat them up if they’re unable to do so. The second scenario, which I’ve found to be the most common, is that you will win them over and the person will eventually be apologizing for their behavior. [/QUOTE]
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