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How to handle rude customers.
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[QUOTE="Nicklas22, post: 71540, member: 26819"] If someone you're trying to serve resorts to rudeness, it can be difficult to know how to react. Even if deal with customers and clients on a regular basis, a burst of hostility, can come as a shock and you can easily find yourself in a difficult situation The best way to handle rude customers are Stay calm and don't react The best way is to stay calm and do not respond, if you are faced with an unexpected verbal attack, a natural defense mechanism is to "bite back'' The UBC research suggests that rude customers can violate an employee's sense of dignity and respect, and trigger negative emotions that can motivate employees to react negatively." [/QUOTE]
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