Holicent
VIP Contributor
Making a good first impression is one of the most important aspects of customer service. A good first impression can help you build rapport with your customers, which will help you in the long run.
Here are some tips on how to handle rude customers:
Listen to them without interrupting them.
Be polite and courteous when talking to rude people. Don't argue with them or get defensive, because they will take advantage of this and continue to be rude. You should try to be as patient as possible and let them vent their frustrations out on you.
If they are being rude, don't argue with them or get defensive; simply let them vent their frustrations out on you. They may start getting defensive and angry if they do not get what they need from you right away or if they feel like they are being treated unfairly by someone else. By letting them have their say without responding, you could help solve any misunderstandings that might be occurring between yourself and your customers because of this issue.
Here are some tips on how to handle rude customers:
Listen to them without interrupting them.
Be polite and courteous when talking to rude people. Don't argue with them or get defensive, because they will take advantage of this and continue to be rude. You should try to be as patient as possible and let them vent their frustrations out on you.
If they are being rude, don't argue with them or get defensive; simply let them vent their frustrations out on you. They may start getting defensive and angry if they do not get what they need from you right away or if they feel like they are being treated unfairly by someone else. By letting them have their say without responding, you could help solve any misunderstandings that might be occurring between yourself and your customers because of this issue.
