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How to handle disappointing customers in business
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[QUOTE="King bell, post: 335514, member: 75687"] Business demands an intelligent and tactical approach in dealing with dissatisfied customers. First, being calm and positive minded is important. Actively listening to the customers will help them feel heard as well as empathizing with their concerns (and not just them). Let them know that you are sincerely sorry irrespective of who is on the wrong side this will show them that they matter. One should be open about the situation including any constraints tied to it but also give a sense of hope regarding the issue at hand. A solution which benefits everybody can be found through collaboration in addition to immediate response. Satisfaction can be verified by following up with clients so that one’s loyalty can be demonstrated (therefore). The other remaining part is learning from this experience; hence, improving business processes and customer service (accordingly). This way bitter customers can become sweet anecdotes.’ [/QUOTE]
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