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How to deal with tough customers?
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[QUOTE="SHAHID123, post: 343022, member: 92804"] When we run a business and remain on Frontline, where we direct face the customers then we usually face some very tough customers. This remain very important to deal with them intelligently, lest we may lose the customer. We need to first listen them carefully when they complete their complain or query then first acknowledge them, like as you said our product is not good but let me know which aspect of our product is not on your level so he may feel good and elaborate further. For this we were completed the selling skills course in gsk which is still very supportive for me in my business. [/QUOTE]
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